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One of the following statuses can be assigned to the received call:
Call status | Status description |
Waiting | Call is received to the Intercom Subsystem but is not accepted by operator. Assigns automatically while the call receipt to the Intercom Subsystem. |
Accepted | Call on which the operator is communicating the current moment |
Accepted by another operator | Call on which another operator is communicating the current moment |
Suspended | Call which was accepted by operator but lately was suspended for a time |
Suspended by another operator | Call which was accepted by another operator but lately was suspended for a time |
Completed | Call on which the operator broke the connection or finished the communicating |
Operator can accept the following calls:
- waitingWaiting;
- suspendedSuspended;
- suspended Suspended by another operator.
Operator can complete the following calls:
- waitingWaiting;
- suspendedSuspended;
- suspended Suspended by another operator;
- acceptedAccepted.
It is impossible to change the status of call accepted by another operator.
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The call displaying for different statuses.
| Info | ||
|---|---|---|
| ||
| The The color of the frame corresponds to his status and depends on settings of Intercom Control Monitor object (see the Configure displaying the list of calls section). |
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Functions of call displaying elements are presented in the table.
№ | Executed function | Information |
1 | The field displays the video image from the video camera of security intercom terminal | The video image frequency is 1 fps |
2 | The field displays the time of call receiving to the Intercom Subsystem | - |
3 | The field displays the time from the moment of call receipt | - |
4 | The field displays the name of Intercom object corresponding to the security intercom terminal | - |
5 | To accept the call | Displays for waiting and suspended calls |
6 | To complete the call | - |
7 | The field displays the name of Intercom Control Monitor object in which the call was received | Displays for accepted calls |
8 | The field displays the name of user who accepted the call | Displays for accepted calls in case of users have rights and passwords for authorization in the Axxon PSIM software |
9 | To assign the “Suspended” status to accepted call | Displays for accepted calls |
| Info | ||
|---|---|---|
| ||
How to assign user rights and passwords for authorization in the Axxon PSIM software is described in the Axxon PSIM Software System: Administrator's Guide. While clicking the Close button, the following dialog box can be displayed (this function depends on the system settings – see the Configure displaying the list of calls section). To complete the call click Yes, to cancel the operation – click No button. |
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