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To continue installation, free up port 20111 and try again.
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In some cases, you may encounter errors while installing Drivers Pack:
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This can be solved by installing the Windows update KB2999226.
Error connecting to the Postgres Database
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Disabling the firewall during installation can cause another problem—see No signal from video cameras and failure to connect to other servers Camera. |
Server error on Windows 11 OS and Windows Server 2019 OS
On Windows 11 OS and Windows Server 2019 OS errors may occur in the Server operation when Guardant drivers are installed. It is recommended not to install Guardant drivers. Installation of Guardant drivers is disabled by default.
For the correct installation of Guardant drivers, it is necessary to disable the check of the drivers digital signature in the operating system and disable Secure Boot in BIOS.
Guardant drivers compatibility issue
When you install Axxon One, a Guardant driver compatibility issue may occur (grdkey.sys or grdusb.sys file error).
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If you use modern Guardant keys (Sign/Sign Net/Time/Code), you can contact the developer of the protected application and request to switch the key to driverless mode (see the official Guardant documentation). In this case, it will not be necessary to install the Guardant Driver on your computer to work with the key. |
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