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When you open the Incident manager window, the event monitoring opens by default, which displays only the current events that require handling. To view all events of the incident manager, go to the Archive.
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View current events
The following information is displayed for each event by default:
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By default, an event is sent to the incident manager with the Waiting for handling status. Later, the event can receive the following statuses, depending on the operator's actions (see see Event handling):
- Acknowledged. This status is displayed if an event is currently being handled.
- Suspended. This status is displayed if event handling was started, wasn't completed, and was suspended.
- Taken by others/<Last name of the operator who handled the event>. This status is displayed if the event is being handled by another operator.
- Suspended by others. This status is displayed if event handling was started, wasn't completed, and was suspended by another operator.
- Escalated. This status is displayed if the event is escalated to another operator.
The following options are available:- Escalated/Suspended by others—status immediately after escalation.
Escalated/Taken by others—the escalated event is handled by another operator.
Info title Note Depending on the incident manager settings, when an event is escalated, it can not cannot change its status but disappear disappears from the list for those who escalated the event.
- Escalated/<Last name of the operator who escalated the event>. This status is displayed to for the operator to whom the event is escalated.
- Escalated/Acknowledged. This status is displayed to for the operator to whom the event is escalated when they handle it.
Grouping
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in the event list
If the event grouping in the event list is enabled in the settings (see see Configuring event grouping in incident manager), the events in the list are grouped by object type/object ID/event type/logic ID.
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If you set all checkboxes in the Statuses column, it means the same as if none of them is are set. The same applies to the Assigned column. |
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In the event archive, you can do the same actions as in the event monitoring mode: apply filters, use the Close and Close all buttons, generate an interim report, and select columns to display them in the table. Besides that, on the top panel, you can set the parameters for the archive display:
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