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changes.mady.by.user Yulia Morozova

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Table of Contents



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Start a call

The calls are made on the Call tab of the SIP panel.

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  • — to start a call with video and audio. If the you select a camera, the a microphone, and the an operator speaker were selected at the system configuration stage and the SIP - device supports the corresponding function, video and audio from the camera and audio from the operator microphone will be are transmitted to the device.
  • — to start a call with audio only.

In both cases, both video and audio are transmitted from the SIP - device, but in the second casewhen calling without video, the video stream from the operator camera is not transmitted to the device.

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If you don't select a microphone and a speaker weren’t selected at the system configuration stage, the call from the SIP - device will be is transmitted to the device, but you won’t be are not able to transmit the audio message or hear it.

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You can also make calls using the macros (see see Macros for working with SIP-terminal).

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Display of the SIP

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panel when calling

During the call, the SIP - panel window will be is displayed on top of all windows and will look looks like this:

The information field at the top of the window displays the number and duration of the call.

If the option to call unknown subscribers is enabled, then when you call an unknown number, it will be is displayed as "Unknown number + #number".

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If an unknown number exists, the call will be is successful, ; if not, the call will be ended.

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Manage a call

The buttons at the bottom of the panel manage the call:

— Enable—Enable/disable the operator camera.

— Enable—Enable/disable the operator microphone.

— Enable—Enable/disable the operator speaker.

— Hold —Hold the call. The Incoming tab will openopens with a list of all incoming calls that can be accepted/resumed using the buttons (with the video from the operator) and (without the video from the operator):

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When the call is on hold, the image and the sound audio of the SIP - operators are not transmitted. The audio message "Call on hold" is played back on the SIP - operator that was put on hold.

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By default, clicking the buttons on the SIP - panel, macros macro dialing, and calls are accompanied by sound signals.The You can turn off the sound of clicking the buttons can be turned off at the stage of configuring the SIP - panel interface object (see see Advanced settings of the SIP - panel interface object).

The calls in the list are sorted by the priority of SIP - operators and SIP - devices priority, that was set at the system configuration stage. If several operators or devices have the same priority, the calls from them are sorted by the receiving time they are received. By default, the new calls are added to the top of the list, but you can change the sorting order can be changed during the system configuration , so that the new calls are added to the end of the list regardless of the priority of operators and devices priority (see Advanced settings of the SIP - panel interface object).

The window with the call list is displayed on top of all windows during a call and a call on hold.

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If you don't set the Switch to incoming checkbox was not set at the SIP - panel configuration stage (seeAdvanced settings of the SIP - panel interface object), then the Incoming tab will not automatically open for incoming calls or calls on hold.

—Display/hide the dialing panel in the tone mode. This panel displays the macros added while configuring the SIP - device (see Configuring SIP-device of the Axxon PSIM SIP server).

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End a call

To end a call, click the button.

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If you use a playback file after answering a call, the call will end ends automatically as soon as the file is played back. For example, a playback file lasts for 10 seconds. When you answer after 10 seconds, the call will end ends automatically.

If the file playback loop was set, the file will be played back until the manual end of the call (the playback file, as well as the playback file loop, can be set using the macromacros, see Macros for working with SIP-terminal).