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Note
titleAttention!

We don't recommend you delete or modify any Axxon One files without prior consulting with AxxonSoft technical specialists.

When working with Axxon One, the user must keep in mind the limitations that the developer has imposed on the system in order to ensure its operability.

Client cannot be started You may have issues with Axxon One VMS if .  Server Client of versionVMS may have issues. VMS should .. Servers Client fps.feature software Servers ClientsTCP and UDP should should Client perform properly Server Server 1112 edge Server The object

Lack of synchronization may lead to bad DB entries of events detected on the edge device.

The face detection tool requires set. Server Limitations of the Axxon One Software Package).
No.

Limitation

1

To work with Axxon One software , the following requirements for OpenGL are to must be fulfilledmet:

  1. Version 2.0 and higher.
  2. Availability the
  3. The following extensions must be available: ARB_vertex_program, GL_EXT_blend_func_separate, GL_ARB_framebuffer_object
  4. extensions
  5. .

Extensions availability can be checked using the You can check the availability of extensions with the OpenGL Extension Viewer program (download).
This  This program also contains a large database of data on OpenGL support in video cards of various vendors

Note
titleAttention!

If your computer's graphics card does not meet OpenGL requirements, OpenGL can be emulated in software. But in this case, the CPU load can be high.

2

You cannot start Axxon One

client if the scale of all items on the screen (DPI) is over 100%.

If the screen resolution is set lower than 1280*960 pixels

, the correct operation of Axxon One isn't guaranteed

3

The

server and

the client versions must be

the same

. If not, the correct operation of Axxon One

 isn't guaranteed

4

For the correct operation of Axxon One

, the OS

must use the UTF-8 locale

5Downgrade to a previous version of Axxon One is not allowed
6
  • In one LAN, two
  • servers with the same name are not allowed, even if they belong to different Axxon-domains.
  • If the name of the client computer and the name of the server computer in the LAN are the same, the correct operation of Axxon One isn't guaranteed.
  • You cannot name servers LOCALHOST, LOCAL, TEST, EXAMPLE, or INVALID, as these are special-purpose domain names, and their use can prevent Axxon One from working.
  • Computer name:
    • must contain only Latin letters, digits, and the "-" character;
    • the name length must not exceed 15 characters
7Maximum video frame rate in the client is 50 FPS. When Axxon One is running in the safe mode, the frame rate decreases
8

To install Axxon One, you must log in to Windows as an administrator.

9

For proper the correct installation of Axxon One, there should must be no spaces at the beginning of the name of the folder which that contains the installer.

10

For the correct and full-

featured operation of Axxon One

, the system must not limit network activity between all

servers and

clients.

If during Axxon One installation, you specified certain ports, the access to these ports

via the TCP and UDP protocols must be enabled. Otherwise, access to all ports

must be allowed in the system.

For the

client to

operate correctly, disable unnecessary network interfaces on the

server. If you want the

server to work with only one network interface, set its gateway and mask in the network settings utility (see Network settings utility)

11

For the correct operation of Axxon One, you must use different IP addresses for all network interfaces on the server or use the interface mask to specify a designated set of addresses where the server will operate (see Network settings utility).

If there are identical IP addresses on the servers, there can be problems in communication between the servers, as well as between the client and the server

12

Time must be synchronized among all computers in the system (to be configured by the user).

13

If you have

embedded storage enabled in the system, synchronization between the

server and the IP device is necessary (see

Embedded storage

).

If there is no synchronization, events from the device can be incorrectly recorded to the database

1413

Before installing Before installing Axxon One, make sure that your computer uses the latest version of the video card drivers on the computer are fully up to date.

14

NetBIOS name of a PC must match the following requirements:

  • contains only Latin, numerical and "-" characters;
  • does not exceed 15 characters in length.

driver

15The face detectors require 15 a CPU supporting SSE4.2, FMA3, or AVX2.0 instruction sets
16

The Client cannot be started You cannot start the client on a remote desktop through the standard Remote Desktop Connection Windows utility built into Windows.

17

If a computer is linked connected to an Active Directory domain, one of the following conditions must be met to enable disk access:

  1. Disk Access
  2. control lists
  3. Control Lists must contain only local or
  4. built-in
  5. embedded groups and users.
  6. Create an AxxonFileBrowser user in the domain and add it to the Users group (see Installation).

  7. This behavior is typical only of the file systems that have access permissions (for example, NTFS)
  8. .
18Hibernation mode and sleep mode are not supported. Before you switch the computer to these modes, stop the server (see Stop the server)