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| Note | ||
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We don't recommend you delete or modify any Axxon One files without prior consulting with AxxonSoft technical specialists. |
When working with Axxon One, keep in mind the limitations that the developer has imposed on the system in order to ensure its operability.
| No. | Limitation | ||||||||||
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| 1 | To work with Axxon One, the following requirements for OpenGL should must be met:
Extensions availability can be checked with the You can check the availability of extensions with the OpenGL Extension Viewer program (download).
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| 2 | You cannot start Axxon One | Client cannot be started client if the scale of all items on the screen (DPI) is over 100%. | You may have issues with Axxon One VMS if If the screen resolution is set lower than 1280*960 pixels, the correct operation of Axxon One isn't guaranteed | ||||||||
| 3 | The | Server server and the | Client client versions must be | of the same | version. If not, the correct operation | of of Axxon One | VMS isnisn't guaranteed | ||||
| 4 | For the correct operation of Axxon One | VMS, the OS | should must use the UTF-8 locale | ||||||||
| 5 | Downgrade to a previous version of Axxon One is not allowed | ||||||||||
| 6 |
| Servers
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| 7 | Maximum video frame rate in the | Clientclient is 50 FPS. When Axxon One is running in the safe mode, the frame rate decreases | |||||||||
| 8 | To install Axxon One, you must log in to Windows as an administrator | ||||||||||
| 9 | For the correct installation of Axxon One, there should must be no spaces at the beginning of the name of the folder which that contains the installer | ||||||||||
| 10 | For the correct and full- | feature featured operation of Axxon One | software, the system must not limit network activity between all | Servers servers and | Clientsclients. If during Axxon One installation, you specified certain ports | were specified, the access to these ports via the TCP and UDP protocols | should must be enabled. Otherwise, access to all ports | should must be allowed in the system. For the | Client client to operate correctly, disable unnecessary network interfaces on the | Serverserver. If you want the | Server server to work with only one network interface, set its gateway and mask in the network settings utility (see Network settings utility) |
| 11 | For the correct operation of Axxon One, you must use different IP addresses for all network interfaces on the server or use the interface mask to specify a designated set of addresses where the server will operate (see Network settings utility). If there are identical IP addresses on the servers, there can be problems in communication between the servers, as well as between the client and the server | ||||||||||
| 12 | Time must be synchronized among all computers in the system (configured by the user) | 12||||||||||
| 13 | If you have embedded storage enabled in the system, synchronization between the | Server server and the IP device is necessary (see | The object | ). | If there is no synchronization, events from the device can be incorrectly recorded to the database | ||||||
| 14 | 13 | Before installing Before installing Axxon One, make sure that your computer uses the latest version of the video card drivers on the computer are fully up to date | |||||||||
| 14 | NetBIOS name of a computer must meet the following requirements:
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driver | |||||||||||
| 15 | The face detectors require | 15 | The face detection tool requiresa CPU supporting SSE4.2, FMA3, or AVX2.0 instruction sets | ||||||||
| 16 | The Client cannot be started You cannot start the client on a remote desktop through the standard standard Remote Desktop Connection Windows utility | ||||||||||
| 17 | If a computer is connected to an Active Directory domain, one of the following conditions must be met to enable disk access:
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| 18 | Hibernation mode and sleep mode are not supported. Before you switch the computer to these modes, stop the | Serverserver (see | Shutting down a ServerStop the server) |