Periods of collecting the data on the Agent of Control technical status are given below:

  1. Information on disk failures (the Disk failure alarm type) and its restoring is updated in the following cases:
    1. at the Agent of Control startup and then every 15 minutes.
    2. at receiving the NO_DISC (No disk for archive storage) local message from the Axxon PSIM core.
    3. at receiving the DISC_EXIST (Disk for archive storage found) local message from the Axxon PSIM core.
    4. at receiving the DISC_UNMOUNT (Disk unmounted) local message from the Axxon PSIM core.
    5. at receiving the DISC_MOUNT (Disk mounted) local message from the Axxon PSIM core.
  2. Information on the archive size (the small archive size alarm type) is updated at the Agent of Control startup and then every 15 minutes.
  3. Information on the computer's normal and abnormal restarts is displayed in the interface within five minutes.
  4. Information on free disk space is updated every hour.

  5. The Agent of Control initiates the connection with the Server of Control and, once in the polling period (two minutes by default), sends a package with the technical status to the Server of Control. If the Server of Control doesn't receive any package from the Agent of Control for six minutes, then the No connection error is displayed for such object.

    You can change the waiting timeout for receiving the packages with the technical status of the Agent of Control. To do this, do the following:

    1. On the Agent of Control side, on the settings panel of the Partition of Control, add a one-character postfix to the identifier of this object (for example, if the Partition of Control has an identifier equal to 123, then the identifier with the postfix looks like 123X, where X is the specified postfix).
    2. On the Agent of Control side, we recommend correcting the Server of Control polling period so that it doesn't exceed the waiting timeout for receiving the packages with the Agent of Control technical status (see Configuring communication between Agent Of Control and Server Of Control).
    3. On the Server of Control side, delete the existing Partition of Control with the 123 identifier.
    4. On the Server of Control side, create the new Partition of Control with the 123X identifier.
    5. On the Server of Control side, for the PostfixForTimeOut parameter of the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BitSoft\VHOST\VHostService registry key, set the value equal to the specified postfix, and for the TimeoutForPostfix parameter, set the timeout value in minutes (see Vertical solutions, for more information on working with the registry, see Working with Windows OS registry).
  6. The Video.run lag is checked when you start the Videosrv.exe module and then every 15 minutes, and also each time you reconnect the Videosrv.exe module to Axxon PSIM, that is, if you shut down Axxon PSIM and start it again. 
  7. The availability of running processes psim.exe and Video.run is checked every 10 seconds.