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You cannot start Axxon One client if the scale of all items on the screen (DPI) is over 100%.

If the screen resolution is set lower than 1280*960 pixels, the correct operation of Axxon One isn't guaranteed

The server and the client versions must be the same. If not, the correct operation of Axxon One isn't guaranteed

For the correct operation of Axxon One, the OS must use the UTF-8 locale

Screen resolution: Correct operation isn't guaranteed at resolutions lower than 1280×960 pixels

• Server and client: The versions of the client and server to which you connect must be the same. We don't recommend you connect if the product versions aren't the same. The versions of installed DetectorPack add-ons must also be the same (see Installing DetectorPack add-ons).
• Version rollback: Rolling back to a previous version isn't allowed.
• OS localization: For proper operation, the operating system must use UTF-8 localization

• Administrator privileges: You must install Axxon One with Windows administrator privileges.
• Installer path: The directory that contains the installer must not contain spaces at the beginning of its name.
• Drivers: Before installation, make sure that your computer is using the latest version of the video card driver

• Server name requirements:
  • It is prohibited to have two servers with the same name on the same local network

In one LAN, two servers with the same name are not allowedYou cannot name servers
• • , even if they belong to different Axxon-domains.
• If the name of the client computer and the name of the server computer in the LAN are the same, the correct operation of Axxon One isn't guaranteed.
• • Prohibited names: LOCALHOST, LOCAL, TEST, EXAMPLE,
or
• • INVALID
, as these are
• • (special-purpose domain names
, and their use can prevent Axxon One from working.Computer name:must contain only
• • ).
  • Only Latin letters, digits, and
the "
• • the -
"
• •  character
;
• • .
the name length must not exceed
• • Maximum length is 15 characters

To install Axxon One, you must log in to Windows as administrator

For the correct installation of Axxon One, there must be no spaces at the beginning of the name of the folder that contains the installer

• • .
  • If the client name and server name are the same, correct operation isn't guaranteed.
• Network interfaces and IP addresses:
  • Redundant interfaces: The server must not have redundant network interfaces. For correct operation, you must use different IP addresses on all network interfaces or use an interface mask to specify a list of addresses on which the server operates (see Network settings utility). To ensure that the server operates

For the correct and full-featured operation of Axxon One, the system must not limit network activity between all servers and clients.

If during Axxon One installation, you specified certain ports, the access to these ports via the TCP and UDP protocols must be enabled. Otherwise, access to all ports must be allowed in the system.

• • with only one network interface,

• • you must specify its gateway and mask in the network settings utility (see Network settings utility)

• • .
  • IP addresses: You

• • must use different IP addresses

• • on all

• • interfaces

If there are identical IP addresses on the servers, there can be problems in communication between the servers, as well as between the client and the server

• • . Having the same IP addresses on servers causes communication issues.
• Access and ports:
  • Network activity: The system must have no restrictions on network activity between all servers and clients.
  • Ports: If you specified specific ports during installation (see Installation), access to them (TCP/UDP) must be open. Otherwise, access to all ports must be open

• General: Time synchronization between

• all computers in the system is mandatory (configured by the user)

• .
• With IP devices: Synchronization

• between the server and the IP device is required if the device's embedded storage is

• used (see Embedded storage).

• If you fail to synchronize, events

• can be

• written to the database incorrectly

Before installing Axxon One, make sure that your computer uses the latest version of the video card driver

• Remote Desktop (RDP):

• You cannot start the client on a remote

• computer using the

• standard Remote Desktop Connection

• utility

• .
• Power saving modes: Hibernation and sleep modes aren't supported. Before putting the computer in these modes, you must stop the server (see Stop the server).
• Active Directory (disk access): If the

• computer is connected to an

• AD domain, one of the following conditions must be met to

• access disks:
  • Disk Access Control Lists (ACL) must contain only local or embedded groups and users.
  • Create an AxxonFileBrowser user in the domain and add it to the Users group (see Installation

• • .

• •  This is typical only

• • for the file systems that have access permissions

• • , for example, NTFS

• • )