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Note
titleAttention!

We don't recommend you to delete or modify any any Axxon One files without prior consulting with AxxonSoft technical specialists.

When working with Axxon One, keep in mind the limitations requirements that the developer has imposed on the system in order to ensure its operability.

No.In one LAN, two servers with the same name are not allowed of the client computer the name of the server computer in the LAN the of Axxon One isnMaximum video frame rate in the client is 50 FPS When Axxon One is running in the safe mode, the frame rate decreases

For the correct and full-feature operation of Axxon One, the system must not limit network activity between all servers and clients.

If during Axxon One installation, you specified certain ports, the access to these ports via the TCP and UDP protocols must be enabled. Otherwise, access to all ports must be allowed in the system.

For the client to operate correctly, disable unnecessary network interfaces on the Server. If you want the server to work set For the correct operration of Axxon One, you for network on the server, or use the interface mask to specify a designated set of addresses where the Server will operate (see Network settings utility).

If there are identical IP addresses on the servers, there can be problems in communication between the servers, as well as between the client and the server

If you have embedded storage enabled in the system, synchronization necessary If there is no synchronization from the device incorrectly recorded Hibernation mode and sleep mode are not supported. Before you switch the computer to these modes, stop the server (see Stopping the server
Parameter

Limitation

Requirement

System requirements and graphics (OpenGL)

OpenGL version

1

To work with Axxon One, the following requirements for OpenGL must be met:

Version

2.0 and higher.

The following extensions must be available:

Required extensions:

  • ARB_vertex_program
, 
  • GL_EXT_blend_func_separate
, 

  • GL_ARB_framebuffer_object
.

You can check the availability of extensions

with the 

using the OpenGL Extension Viewer

program

(download from the official website).

 This program also

This utility contains a

large

database of OpenGL support

in

for video cards

of various vendors
2

You cannot start Axxon One client if the scale of all items on the screen (DPI) is over 100%.

If the screen resolution is set lower than 1280*960 pixels, the correct operation of Axxon One isn't guaranteed

3

The server and the client versions must be the same. If not, the correct operation of Axxon One isn't guaranteed

4

For the correct operation of Axxon One, the OS must use the UTF-8 locale

5Downgrade to a previous version of Axxon One is not allowed

from various manufacturers. If the video card doesn't meet the requirements, OpenGL software emulation is possible. In this case, CPU load increases significantly.

The maximum frame rate of video on the client is 50 FPS.

Frame rate drops when running in safe mode

Screen and DPI requirements

Screen resolution: Correct operation isn't guaranteed at resolutions lower than 1280×960 pixels

Version compatibility and updates
  • Server and client: The versions of the client and server to which you connect must be the same. We don't recommend you connect if the product versions aren't the same. The versions of installed DetectorPack add-ons must also be the same (see Installing DetectorPack add-ons).
  • Version rollback: Rolling back to a previous version isn't allowed.
  • OS localization: For proper operation, the operating system must use UTF-8 localization
Installation requirements
  • Administrator privileges: You must install Axxon One with Windows administrator privileges.
  • Installer path: The directory that contains the installer must not contain spaces at the beginning of its name.
  • Drivers: Before installation, make sure that your computer is using the latest version of the video card driver
Network restrictions and configuration
  • Server name requirements:
    • It is prohibited to have two servers with the same name on the same local network
6
    • , even if they belong to different Axxon-domains.
    • Prohibited names: LOCALHOST, LOCAL, TEST, EXAMPLE, INVALID (special-purpose domain names).
    • Only Latin letters, digits, and the - character.
    • Maximum length is 15 characters.
    • If the client name
    • and
    • server name are the same,
    • correct operation
    • isn't guaranteed
7
    • .
8

To install Axxon One, you must log in to Windows as administrator

9

For the correct installation of Axxon One, there must be no spaces at the beginning of the name of the folder that contains the installer

  • Network interfaces and IP addresses:
    • Redundant interfaces: The server must not have redundant network interfaces. For correct operation, you must use different IP addresses on all network interfaces or use an interface mask to specify a list of addresses on which the server operates (see Network settings utility). To ensure that the server operates
10
    • with only one network interface,
11
    • .
    • IP addresses: You
    • must use different IP addresses
    • on all
    • interfaces
    • . Having the same IP addresses on servers causes communication issues.
  • Access and ports:
    • Network activity: The system must have no restrictions on network activity between all servers and clients.
    • Ports: If you specified specific ports during installation (see Installation), access to them (TCP/UDP) must be open. Otherwise, access to all ports must be open
Time synchronization
  • General: Time synchronization between
12Time must be synchronized among
  • all computers in the system is mandatory (configured by the user)
13
  • .
  • With IP devices: Synchronization between the server and the IP device is required if the device's embedded storage is
  • If you fail to synchronize, events
  • can be
  • written to the database incorrectly
14

Before installing Axxon One, make sure that your computer uses the latest version of the video card driver

15

NetBIOS name of the computer must meet the following requirements:

  • contains only Latin characters, digits, and the "-" character;
  • does not exceed 15 characters
16The face detectors require a CPU supporting SSE4.2, FMA3, or AVX2.0 instruction sets
OS restrictions
  • Remote Desktop (RDP):
17
  • You cannot start the client on a remote
desktop through
  • computer using the
standard 
  • standard Remote Desktop Connection
Windows
  • utility
18
  • .
  • Power saving modes: Hibernation and sleep modes aren't supported. Before putting the computer in these modes, you must stop the server (see Stop the server).
  • Active Directory (disk access): If the
If
  • computer is connected to an
Active Directory
  • AD domain, one of the following conditions must be met to
enable disk
  • access disks:
    • Disk Access Control Lists (ACL) must contain only local or embedded groups and users.
    • Create an AxxonFileBrowser user in the domain and add it to the Users group (see Installation
)
    • .
This behavior
    •  This is typical only
of
    • for the file systems that have access permissions
(
    • , for example, NTFS
)		19
    • )